Privacy Policy

John R. Hess & Company, Inc.
Website Privacy Policy

Last Updated: April 16, 2025

Thanks for visiting the John R. Hess & Company, Inc. (“Company”, “we”, “our”, “us”) website at www.jrhessco.com (the “Website”). This Website Privacy Policy (the “Privacy Policy”) describes how we use, share, and store the personal information we collect or receive from you when you visit and interact with our Website.

Please note that this Privacy Policy is intended for a business audience based in the United States and only applies to information we collect via this Website, including via our contact forms and emails sent from this Website. It does not apply to information collected offline, by other means, or via any third-party websites. If you do not agree to the terms of this Policy, do not use our Website.

Please read this notice carefully before using our Website. You can scroll down to a specific section by clicking one of the following links:

Information we collect about you and how we collect it

We collect information you share with us via the Website (i.e. the contact and newsletter sign-up forms), as well as information we automatically collect as you navigate and interact with the Website.

We collect personal data from you when you fill out the contact forms on our website or sign up for our newsletter. This data may include:

Your name
Email address
Phone Number
Title
Company name; and
Physical business address (collectively, your “Contact Information”).

Information we collect automatically

When you interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

The date you visited our Website and time zone
Approximate location of your IP address
Website searches (including searches on our website and search terms you may have entered to find us)
Website pages visited and media viewed
Links clicked on our Website
Information about your computer and internet connection, including your IP address, operating system, and browser type.

The information we collect automatically helps us improve the functionality and performance of our Website by enabling us to:

Estimate our audience size and usage patterns;
Store information about your preferences, allowing us to customize our website according to your individual interests;
Speed up your searches; and
Recognize you when you return to our website.

Cookies and Web Beacons

The technologies we use for this automatic data collection may include:

Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website.

For information about managing your privacy and security settings for cookies, see our Cookie Policy.

To learn more about cookies, visit https://allaboutcookies.org/.

Web Beacons. Pages of our Website and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

How we use your information

We use information that we collect about you or that you provide to us, including any personal information:

To present our Website and its contents to you;
To provide you with information, products, or services that you request from us;
To fulfill any other purpose for which you provide it (for example, to send a sample for testing or QA);
To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection;
To notify you about changes to our Website or any products or services we offer or provide through it;
To allow you to participate in interactive features on our Website;
In any other way we may describe when you provide the information; or
For any other purpose with your consent.

We may use your personal data to contact you for the purpose of marketing Company products or services.

You will always have the opportunity to opt out of further marketing communications by following the link provided in any such communication or responding with a request to the Company to unsubscribe from future marketing communications.

Disclosure of your information

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

We may disclose personal information that we collect or you provide as described in this Privacy Policy:

To our subsidiaries and affiliates;
To contractors, service providers, and other third parties we use to support our business, and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them;
To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of the Company’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by the Company about our Website users is among the assets transferred;
For any other purpose disclosed by us when you provide the information; or
With your consent.

We may also disclose your personal information:

To comply with any court order, law, or legal process, including to respond to any government or regulatory request; or
To enforce or apply our Terms of Use or Terms of Sale and other agreements, including for billing and collection purposes; or
If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

Choices about how we use and disclose your personal information

We have created mechanisms to provide you with the following control over your information:

Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly. You can also manage your cookie preferences in our consent manager located at the bottom right corner of our Website.

Promotional Offers from the Company. If you do not wish to have your Contact Information used by the Company to promote our own or third parties’ products or services, you can opt-out by checking the relevant box located on the form on which we collect your data, clicking the unsubscribe link in our newsletter emails, or by sending us an email stating your request to [email protected].

This opt-out does not apply to information provided to the Company as a result of a product purchase or sample inquiry, including product specifications, technical information, safety data, or other communications relating to the transaction.

Residents of California may have additional personal information rights and choices.

Please read our California Privacy Notice to learn more.

Data Security

Processing of personal data happens in strict accordance with our Company’s data governance program. We have put in place commercially reasonable and appropriate administrative, technical and physical procedures to safeguard the information that you provide or that is collected by the Website against unauthorized use, disclosure or destruction.

If you access other websites through the Website, you should review the applicable terms and privacy and data security policies of those websites before you access them.

Although we do our best to protect your personal data, we cannot guarantee the security of your personal data transmitted to the Website. Any transmission of personal data is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.

Changes to our privacy policy

It is our policy to post any changes we make to our Privacy Policy on this page. If we make material changes to how we treat our users’ personal information, we will notify you by the email address provided when contacting us.

The date the Privacy Policy was last updated is identified at the top of the page.

You are responsible for ensuring we have an up-to-date, active and deliverable email address for you, and for periodically visiting our Website and this Privacy Policy to check for any changes.

How long we keep your personal data

As a general rule, we keep your personal data for only as long as it is needed to complete the purpose for which it was collected or as required by law.

We retain your personal data as required to process it in accordance with the purposes described in this Privacy Policy, including the Company’s ongoing internal business purposes, which include being able to measure and analyze sample order related metrics and trends over time, prepopulate fields on the Website with your account information and track historical sample orders and shipments, and the marketing purposes described above.

Children

Our Website is not for use by children (anyone under the age of 18), and we do not knowingly collect personal data from children. If a child sends information to us, and this information can be identified as originating from a child, the information will be deleted.

We cannot always determine which information originates with a user that is a child. We take commercially reasonable steps to ensure that any requests for samples are not shipped to children. If you believe we might have any information from or about a child under the age of 18, please contact us at [email protected].

Contact Information

To ask questions or comment about this Privacy Policy and our privacy practices, contact us at:

Attn: Privacy Officer
John R. Hess & Company, Inc.
400 Station Street
Cranston, RI 02910

[email protected],

or via our toll-free number:

1-800-828-4377